We bought this Samsung french door refrigerator with dual ice maker on May 2015 and it only lasted for 1 year and 5 months and it went downhill. We started having trouble with it since September of last year so we contacted Samsung since it was still under warranty. Dealing with their customer service is horrible! We had a scheduled, they cancelled on us for several occasion which drove me crazy because I have wasted time waiting for them at home only to be notified that they weren't coming. They did this for three occasions. We paid for diagnostics and service but they did not fixed the issue. My husband finally had with them and reported them to Better Business Bureau. We demanded a refund but they promised to fixed it for free.
They sent a technician, diagnosed what's wrong with it, replaced the part that they said what's causing the problem but then the refrigerator stopped cooling down. We called them again, complained about it and Samsung promised that they are going to fix it. By this time I was already fed up with the situation since we did not have refrigerator for a week and food were getting bad. The technician came and told us that we have to pay the parts which would cost us another $357. We have spent over 300 bucks already for the diagnostics and parts so I didn't want to spend more for something that is very defective. I told my husband, I'd rather get a new refrigerator than dealing with this crappy one that just keep having issues. I can tell you this, I will never buy Samsung appliances ever again because #Samsung really sucks.
On December the 14th, he went to Lowe's and purchase this side by side Frigidaire refrigerator for $1139.23. I told him to just get a plain one, I don't even want the one with ice maker since this new home that we bought does not have a hose to hook it up on. He still got the one with ice maker on it though, he said that he will hook it up sometimes (we will see).
Those delivery guys was sure in a hurry, they left me a refrigerator with all the plastics and shelves still unattached, sigh. I attached them myself after realizing it when they were already gone. It was my fault though because I did not inspect inside when they were done.
My husband is very disappointed with the overall poor quality of most things today. Refrigerators don't last 20 to 30 years anymore. One is lucky to get 10 years these days. He believes that a company should back their product, especially for defects and/or poor quality. He thinks it is very sad that people feel they should have to purchase extended warranties and protection plans. As Americans, we need to push back and demand more. If we settle for garbage, they will keep selling us garbage.
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