We bought this Samsung french door refrigerator with dual ice maker on May 2015 and it only lasted for 1 year and 5 months and it went downhill. We started having trouble with it since September of last year so we contacted Samsung since it was still under warranty. Dealing with their customer service is horrible! We had a scheduled, they cancelled on us for several occasion which drove me crazy because I have wasted time waiting for them at home only to be notified that they weren't coming. They did this for three occasions. We paid for diagnostics and service but they did not fixed the issue. My husband finally had with them and reported them to Better Business Bureau. We demanded a refund but they promised to fixed it for free.
They sent a technician, diagnosed what's wrong with it, replaced the part that they said what's causing the problem but then the refrigerator stopped cooling down. We called them again, complained about it and Samsung promised that they are going to fix it. By this time I was already fed up with the situation since we did not have refrigerator for a week and food were getting bad. The technician came and told us that we have to pay the parts which would cost us another $357. We have spent over 300 bucks already for the diagnostics and parts so I didn't want to spend more for something that is very defective. I told my husband, I'd rather get a new refrigerator than dealing with this crappy one that just keep having issues. I can tell you this, I will never buy Samsung appliances ever again because #Samsung really sucks.
On December the 14th, he went to Lowe's and purchase this side by side Frigidaire refrigerator for $1139.23. I told him to just get a plain one, I don't even want the one with ice maker since this new home that we bought does not have a hose to hook it up on. He still got the one with ice maker on it though, he said that he will hook it up sometimes (we will see).
Those delivery guys was sure in a hurry, they left me a refrigerator with all the plastics and shelves still unattached, sigh. I attached them myself after realizing it when they were already gone. It was my fault though because I did not inspect inside when they were done.
My husband is very disappointed with the overall poor quality of most things today. Refrigerators don't last 20 to 30 years anymore. One is lucky to get 10 years these days. He believes that a company should back their product, especially for defects and/or poor quality. He thinks it is very sad that people feel they should have to purchase extended warranties and protection plans. As Americans, we need to push back and demand more. If we settle for garbage, they will keep selling us garbage.
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17 valuable thoughts they wrote, what's yours?:
Sorry you had so much trouble with your first fridge, but glad you finally found a new one. Things are definitely not made like they used to be.
I would have to agree with your husband. I think nowadays stuff is made much more poorly so it doesn't last as long. I agree that they should stand behind their products. It looks like you got a nice fridge and hopefully this will last a lot longer for you.
You did get a really heavy duty with high capacity with ice maker. Extended warranty should not be sold separately especially for heavy duty ref like this.
We switched from a side by side fridge to a freezer on the bottom which we love. I just don't love the brand. I have an Elite and I have had nothing but problems with it. I miss the old fridges that used to last forever.
It is a shame that nothing really lasts these days, I hope your new fridge lasts you a lot longer than the year and 5 months of the previous one.
Great looking refrigerator and tons of storage. Everyone has the stainless steel and I'm kinda over that look. Hoping they come out with something really fun and different.
Sorry you had so many issues with your old refrigerator. That sounds like it was really a hassle!
Sorry you had to go through that. So stressful. I agree that products we pay so much for these days don't quite meet quality standards. I remember my grandparent's fridge and that lasted for what seemed like forever!
This is very similar to the frige we have now. I didn't care for the bottom freezer at first but I've gotten used to it. Hope you have great luck with this one!
I wonder if they didn't put the shelves in so that you could set them up the way you want? I'd love a french door fridge.
THe new fridge looks great. I haven't had side by side refrigerators in a long time and I kind of want to go back to it! Hopefully this one will last a lot longer!
That's too bad about your fridge not working and Samsung not fixing it. Many companies are only making products to last a maximum of 5 years that way consumers will have to purchase a new one sooner. It's definitely not like my grandparents time when things last forever.
I am actually looking for a new fridge, so this is super helpful. I'll cross Samsung off my list of potentials. Our current fridge lasted just over a year. The funny thing? We got it for "free" as part of the WARM program for low-income families, where they come out and make your house more energy efficient. They took away my perfectly fine fridge, replaced it with a refurbished version of the SAME fridge that has never worked quite right and my electric bill went UP. I agree with your husband, things just don't last anymore.
This fridge looks great and Im happy you finally have a fridge that works. We are in the market for a new one. And i agree with you- fridges don't last nearly as long as they used to!
It is sad to note that you had to go through so much of a trouble with no fridge for one week. It is difficult when you do not have a fridge functional for so long. I agree, nowadays these items do not last long as they used to be earlier.
I so agree about appliances not lasting. We had a battle with Lowes over an LG stove that broke 3 times. Last year I had a working oven only two months out of the year. They finally bought it back from us because it was brand new when it quit working and they could never get the parts in to fix it. I have a lovely Frigidaire stove that works great now.
Thanks for your insight! We are looking for a new fridge too and have ruled out Samsung. It's such a shame that appliances don't last as long.
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