My husband had an appointment for car maintenance service at the Sunset Jeep Dodge-Chrysler in Steubenvile Ohio last July 28. When he went there, he was denied of service because the guy said that my husband's appointment was on Tuesday and not Monday. My husband was furious because he even called to confirm his appointment after setting it up online and it was supposed to be Monday.
To avoid the same problem to keep happening, we decided to look around for a replacement of our van. We had our Town and Country Chrysler van for a year now. We bought it for our 10th wedding anniversary last year. The van was not new when we bought it. The kids love it since there are some neat features like the TV and it is spacious. But for that one year that we had it, there has been three recalls on it already so hubby and I decided to just get rid of it.
On August 1st, we went to Ohio Valley Honda dealership where we bought our Honda Accord. Our Accord is 9 years old now but still running great. It is also very efficient on gas that's why we love Honda.
We test drove this CRV and hubby loved it. We both agreed that we will trade our van with this CRV. It is not as spacious as the van but we love the features in it.
It was already late when we went to the dealership so we came back on on the 2nd to do some paper works. Since it was on the weekend, we were not able to finish everything so we were not able to take it home with us.
We went back on the 4th to picked it up and do some more paper works. We said goodbye to our Town and Country. Aside from space, we will miss the home-link feature of the van where you can program a code and link your home garage in it. But with its recent recalls, we were worried. Additional factor is the fact that they don't have a good customer service at the dealership.
Our sales agent is Eric Waggoner, a guy that my husband knew in high school. He was very helpful and very thorough. He walked my husband through with every details of the car.
We got the top of the line which is the EXL. It has the back up camera that I really liked just in case I have to drive it. As you may all know now, I hate driving but if I really I have to, I will. Since I suck on backing up, the camera is a great plus for me.
We still owe 21k on the van but the trade value on it was only 17k so we lost 4k which is a rip off but that's part of trading a vehicle. The good thing is, the interest rate that we qualified for was .9% only because our credit scores are good. Mine was excellent which is 813 and hubby was 747.
We love Honda and their service is excellent. Their team really provide excellent customer service which is very important. Nothing compares when a company provide great customer service, right? We love the sun roof and we get better gas mileage with the CRV compared to the van, so it is all good. I think our decision to trade the van was wise.
Hubby and I both agreed that if the Town and Country was our 10th wedding anniversary purchase, this Honda CRV is our 11th wedding anniversary gift to ourselves lol. Our children were the ones who picked the color. Hopefully, this would last with us for years and years like our Accord.
